How we increased charging efficiency by 40% for Equans

The client

The client is an ocean cruise company with more than 25 years of experience in the travel and tourism industry. With a goal to build the cleanest, safest and quietest ships in the luxury expedition cruise category, the client offers an incredibly intimate view of some of the world’s most exciting destinations all with the comfort of five-star service.

The challenge

With the client travelling to some of the world’s most exciting locations such as Antarctica and Scandinavia, getting crew to and from these locations provides many logistical challenges.Having worked with the client for multiple years, we have helped them during Covid with lay-ups, restarts, the Ukrainian War and as well as the relative issues the whole industry has to deal with.

Most recently, due to strikes, there were many flight cancellations in and out of Scandinavia. This created a huge problem as the airline was the only one flying to remote locations such as Longyearbyen in Norway. This also came about at the same time as the crew shortages in Europe, leading to even more flight cancellations and lost luggage in some cases.

This was a huge issue for the client as crew not being able to reach the cruises, some of whom were scientific personnel, would result in whole cruise trips being cancelled. This would lead to unhappy customers and a damaging financial impact.

The solution

Last Mile Solutions delivered a complete platform solution that streamlined charging station management and revenue automation. We provided:

• Automated billing and invoicing
• Real-time performance monitoring
• Smart charging algorithms for efficiency
• Easy integration of new charging points